Frequently Asked Questions (FAQs)

Ans: We get a return from the operator. Your phone/mobile provider pays for the cost of the call even if you don’t get billed for it. This allows us to cover the cost.

Ans: Absolutely FREE and NO catch. Provided you have 0870/0845 numbers included in your package you can make free calls.

Ans: No. There is no cost to you. Just make sure you have inclusive minutes in your package to 0870/0845 numbers.

Ans: Not necessarily. After Ofcom changes in July 2015, 0870/0845 numbers can cost up to 13/min plus your provider’s Access Charge. If your telephone/mobile provider includes calls to 0870/0845 numbers as part of your package then you can call them for free.

Ans: It may seem that way but landline providers have included calls to 0870/0845 numbers in their call plans for many years. Some mobile providers now also include calls to 08 numbers in their tariffs and offer a bundle of 300 minutes to 08 numbers for £3 per month. CLICK HERE for further information.

Ans: Absolutely. We are a reputable company and operate within the law and regulated by OFCOM. If you are still in any doubt please make a short test call and check your online bill or call your operator’s customer service.

Ans: If you have a 0870 inclusive call plan, generally it is 1000 minutes per month. We will provide an 0870 access number which you can use to make your first 1000 minutes calls to an international destination. Once you have used up your inclusive 0870 number allowance, we will provide another 1000 minutes international calls using a local access number.